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Become a Document Verification Service business user

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​What is a business user?​

A Document Verification Service (DVS) business user is a private organisation doing business in Australia or New Zealand.

Examples of business users include:

  • rental hiring and real estate services
  • financial services.

Business users can't connect directly to the DVS, and must gain access through a gateway service provider (GSP). Please refer to the list of approved GSPs.

Business users can tailor their connection with their gateway service provider to suit their identity checking processes. Business users can also choose to use various means of processing identifying information. For example, face-to-face, as well as online, bulk ‘back-office’ or automated processing.

The DVS is designed to assist (not replace) existing identity proofing procedures. It can't be used as the sole basis for a decision to enrol or not enrol an individual for goods or services.

If you're unsure if an organisation is operating as a business or government entity, please read the policy on DVS Policy on government and private sector charging [PDF 338KB]| DVS Policy on government and private sector charging [DOCX] before applying.

Existing users

More information for existing users of the DVS is available on the DVS SharePoint User Portal that requires login access. Email the IDMS Manager to gain access to the portal.​​​

Business user application times

It usually takes:

  • one-two weeks for completion of the business user application
  • one-two weeks to set up an indirect connection through a gateway service provider.

Gateway service provider costs

We charge gateway service providers on annual transaction volumes. Your gateway service provider charges you.

Please contact an approved gateway service providers to discuss costs.

How to apply to be a business user​​


​Contact us if you have questions about applying and need help filling out your application form.

Contact Us​​​​​