Know your obligations
If your organisation uses the Document Verification Service (DVS) or Face Verification Service (FVS), you must meet certain obligations to keep your access.
Visit our Guidance for users section to find out what you need to do.
IDMatch
Know your obligations
If your organisation uses the Document Verification Service (DVS) or Face Verification Service (FVS), you must meet certain obligations to keep your access.
Visit our Guidance for users section to find out what you need to do.
We manage private, secure and fast identity verification
The identity verification services make it easier for people to use government and other services.
Organisations can verify a person’s identity 24/7 through secure online systems that compare personal information on identity documents against government records. This makes it possible for more services to be digital.
The identity verification services are possible under a national legal framework and agreement:
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Identity Verification Services Act 2023 (Cth) – the law that authorises the identity verification services and protects personal information
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Intergovernmental Agreement on Identity Matching Services (2017) – an agreement between the Australian, state and territory governments to share and verify identity information.
We help protect Australians from crime
The identity verification services (IVS) help prevent identity crime. Around one in four Australians will be a victim of identity crime at some point in their lives.
These services make it harder for people to use fake, changed or stolen identity documents. This protects individuals and saves the Australian community time and money.
Organisations need a person’s express consent to verify their identity using the IVS.
Find out what the identity verification services are and how they operate.
Take simple steps to protect yourself from identity theft.
Learn what the IVS means for you and how to get help if your identity couldn’t be verified.
Understand how different organisations interact with and access the IVS.
Our services verify your identity information with the original record holder while protecting your privacy.
Organisations need to make sure their customers are who they claim to be. The IVS provides a secure, fast and private way for identity documents to be verified.
Secure
Data used for verification is encrypted, protected and deleted once it is no longer required. Each document issuer has its own secure system to protect the original record of your identity document.
Fast
The whole process is almost instant. The IVS system sends your identity information to the record holder, and a result comes back within seconds.
Private
Your personal information is always protected when using the IVS.
Our Privacy Statement explains how we handle your personal information and protect your privacy.