Know your obligations
If your organisation uses the Document Verification Service (DVS) or Face Verification Service (FVS), you must meet certain obligations to keep your access.
Visit our Guidance for users section to find out what you need to do.
IDMatch
Know your obligations
If your organisation uses the Document Verification Service (DVS) or Face Verification Service (FVS), you must meet certain obligations to keep your access.
Visit our Guidance for users section to find out what you need to do.
We facilitate private, secure and fast services
The Identity Verification Services (IVS) help organisations to verify your identity in a way that is secure, fast and private.
This makes it easier and more convenient for you to access government and other services, and means that more services can be provided completely online.
Most organisations using the IVS will not need to keep copies of your identity documents, which helps to protect your privacy.
The Identity Verification Services Act 2023 (Cth) was passed by the parliament on 7 December 2023. The Act provides a legislative basis for the operation of the IVS, including the Document Verification Service (DVS) and the Face Verification Service (FVS).
The DVS checks whether the biographic information on your identity document matches the original record. The result will simply be "yes" or "no". The DVS does not check facial images. There are currently 14 different identity documents verifiable through the DVS, including birth certificates, driver licences and Medicare cards.
Currently, access to the FVS is limited to Australian Passports for Australian Government agencies only.
States and territories have agreed to provide driver licence images under an intergovernmental agreement signed by the Council of Australian Governments in 2017.
The Identity Verification Services Act 2023 enables FVS access for the private sector. We are working with all parties to make this available as soon as possible.
We help protect Australians from crime
The Identity Verification Services also help prevent identity crime, one of the most common crimes in Australia.
Identity crime is one of the most prevalent crimes in Australia. Approximately 1 in 3 Australians will be a victim of identity crime at some point in their lives. The Identity Verification Services' design better protects you from identity crime and saves the Australian community a substantial amount of time and money.
The Identity Verification Services cannot be used for real time monitoring or live facial recognition of people in public places — sometimes referred to as 'mass surveillance'. The system is deliberately designed not to accept live video feeds, such as CCTV.
The Identity Verification Services will be used to verify your identity with your consent.
What the Identity Verification Services are and how you can access them.
Keep it safe – simple steps to protect yourself from identity theft.
Find out more about what the Identity Verification Services mean for you as an individual including how to get help for failed identity verification attempts.
How different organisations interact with and access the Identity Verification Services.
Our services verify your identity information with the document issuer, while protecting your privacy.
Organisations need to make sure their customers are who they claim to be. The Identity Verification Services provide a secure, fast and private way for identity documents to be verified.
Secure
Data used for verification is encrypted, protected and deleted. Each issuer has its own secure system to protect the original record of your identity document.
Fast
The whole process is virtually instantaneous. Your identity information is sent to the issuer and a result is returned within seconds.
Private
The Identity Verification Services adopt a multi-faceted approach to protecting your personal information.