Our services give business and government users greater confidence in the identity of their customers.
The Identity Matching Services help organisations to verify your identity in a way that is secure, fast and private.
This makes it easier and more convenient for you to access government and other services, and means that more and more services can be provided completely online.
Most organisations using the Identity Matching Services won't need to keep copies of your identity documents, which helps to protect your privacy.
The Document Verification Service (DVS) checks whether the biographic information on your identity document matches the original record. The result will simply be "yes" or "no". The DVS does not check facial images. There are currently 14 different identity documents which can be verified through the DVS, including birth certificates, driver licences and medicare cards.
Currently the Face Verification Services (FVS) can only be accessed for immigration documents (visa and citizenship) and passports.
States and territories have agreed to provide driver licence images under an intergovernmental agreement signed by the Council of Australian Governments in 2017.
Tasmania, Victoria and South Australia are the first states to provide their data, with others to follow in a phased roll-out over the next two years.
The Identity Matching Services also help prevent
identity crime [PDF], one of the most common crimes in Australia.
Law enforcement agencies can use the services to identify a person or detect people using multiple fake identities – but only under strict conditions.
The Identity Matching Services cannot be used for real-time monitoring or live facial recognition of people in public places – sometimes referred to as ‘mass surveillance’.
The system is deliberately designed not to accept live video feeds, such as CCTV.
In most circumstances, the Identity Matching Services will be used to verify your identity based on your consent.
Organisations need to make sure their customers are who they claim to be. The Identity Matching Services provide a secure, fast and private way for identity documents to be verified.
Data used for verification is encrypted, protected and deleted. Each issuer has its own secure system to protect the original record of your identity document.
The whole process is virtually instantaneous. Your identity information is sent to the issuer and a result is returned within seconds.
The Identity Matching Services adopt a multi-faceted approach to protecting your personal information.