If you are a business user, you are a private sector organisation who does business in Australia or New Zealand. You access and use the (Document Verification Service) DVS for your own business purposes. You connect to the DVS through a gateway service provider (GSP).
If you are a GSP, you can also access and use the DVS as a business user. However, you must sign a separate business user participation agreement. You cannot access the DVS as a business user under your GSP participation agreement.
You connect to the DVS to verify a person’s identity document when providing them with goods or services.
For example, you may need to verify a person’s identity document when providing these services:
You can only access the DVS for your own business purposes. You are not allowed to share the result of verifying a person’s identity document with any third party, except where there is a lawful basis to share it. A lawful basis includes where the person whose identity you are verifying gives their express consent to you sharing the result.
You must not:
If you wish to become a business user, you should complete the business user application and supporting documentation. All business user connections are required to go through a GSP.
Please follow the steps below.
To become a business user, you must:
All business users are required to nominate an approved GSP before submitting your DVS application.
If you have questions about the process of nominating a GSP, please contact us at ivs.manager@ag.gov.au.
Once you have nominated your GSP, complete the DVS Online Registration Form.
If you cannot use this online form, you can download a paper-based application form. Email your completed paper-based application to ivs.manager@ag.gov.au. In the subject line of the email, please include ‘DVS Registration Application’.
Once you have submitted the DVS Online Registration Form, the IVS Manager will send you a business user participation agreement to sign. Return your signed agreement to ivs.manager@ag.gov.au.
Once you have submitted your application, you should receive a formal decision in 2 to 3 weeks. In this time, your GSP will also inform you if you meet the criteria for access to the DVS.
If you have any questions about applying or need help filling out your application form, please contact us at ivs.manager@ag.gov.au.
If you are already a business user, you can access more information by logging in to the DVS SharePoint User Portal or Guidance for Users.
If you have questions about accessing the portal or need other guidance, please contact us at ivs.manager@ag.gov.au.
This information is not, and should not be taken as, legal advice.