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For Individuals

Identity Matching Services help you to prove you are who you say you are

​​Why organisations need to verify your identity

When you access government services, apply for a bank loan or receive a medical benefit, organisations may ask you for proof of identity. This is because organisations need to make sure they are helping legitimate customers, and not someone attempting to commit identity crime.

Identity crime [PDF] is one of the most prevalent crimes in Australia. One in four Australians will be a victim of identity crime at some point in their lives. The Identity Matching Services are designed to better protect you from identity crime and save the Australian community a substantial amount of time and money.

The Identity Matching Services can check whether your identity document is valid, with your consent. They can also help you to reclaim your lost or stolen identification documents faster, without the need to re-establish your identity. 

By providing organisations with the means to verify your identity documents, more government services can be provided completely online, while significantly reducing the risk of identity crime. 

What can match results show

Match results can show if your identity information matches the information that the document issuing organisation has on record.

In most cases, match results will return simply a ‘yes’ or ‘no’ answer to verify a record. In more limited cases a government agency may also request additional information, such as your name or photo. This may only happen where the agency has a legal authority to collect this information.

A match result can’t be the sole deciding factor for the organisation when they decide if they will supply you with a benefit or service. In other words, the Identity Matching Services do not make decisions about your identity - that responsibility rests with the user organisation, taking into account all the available information at their disposal.

Where is your information stored?

Each government agency that issues your identity documents has its own secure system to store and protect the original record. In most cases, the Identity Matching Services access information direct from these systems.

In the case of driver licence information, the DVS hub checks your information with the National Exchange of Vehicle and Driver Information System (NEVDIS).  NEVDIS is operated by Austroads Ltd on behalf of driver licencing authorities.

Facial images on driver licences will over time be provided by driver licencing authorities and stored in a system called the National Driver Licence Facial Recognition Solution (NDLFRS), hosted on behalf of the states and territories by the Department of Home Affairs. 

A list of information shared by the Identity Matching Services is available in our Privacy Statement. 

Get help with a match or incorrect identity information

In rare cases, your valid identity information may fail to match with the original record. This might be because:

  • your personal details were entered incorrectly
  • the original record is incorrect 
  • the system was unavailable.

If this is the case, contact the organisation that performed the check. They can:

  • talk to you about your identity verification options
  • ask us to do a secondary check
  • ask the issuer to check the quality of their record.

If you are not satisfied with their response, you can contact us by emailing the IDMS team

Face Identification Service and law enforcement

Law enforcement and anti-corruption agencies in Australia can use Face Identification Service (FIS) without your consent only as part of the following activities:

  • prevention and detection of identity fraud
  • law enforcement 
  • national security
  • protective security
  • community safety

The FIS cannot be used for mass surveillance or for investigating minor offences such as jaywalking or littering.