Existing DVS business users
If you are already using the DVS, you can access more information at the DVS SharePoint User Portal. You will need to log in.
If you have questions about accessing the portal, please contact us at ivs.manager@ag.gov.au.
Business user
Become a Document Verification Service (DVS) business user
A business user is a private sector organisation, doing business in Australia or New Zealand, that uses the DVS for its own internal business purposes. This involves making sure a customer or applicant is who they claim to be by checking the identity document they provide against government records.
Examples of business users include:
- real estate services
- financial services
- banking services
- telecommunication services
- rental hiring services.
How business users access the DVS
Business users have an indirect connection to the DVS, which means they connect through a gateway service provider (GSP). There is a list of approved GSPs.
As a business user, you can tailor your connection with your GSP to suit your identity checking processes. You can choose various means of processing identity information, such as:
- face-to-face
- online
- bulk ‘back-office’
- automated processing.
GSPs charge business users as agreed when engaging their services. Please contact an approved GSP to discuss costs.
Businesses should use existing identity proofing procedures as well as the DVS. You should not use the DVS as the sole basis for a decision to agree or not agree to provide someone with goods, services or benefits.
Apply to become a DVS business user
Becoming a business user usually takes between one and 2 weeks to complete the business user application and supporting documentation, then 2 to 3 weeks to set up an indirect connection through a GSP.
Follow these steps to become a business user.
To become a business user, you must:
- meet the 5 criteria in the DVS Access Policy
- enter the Business User Participation Agreement
- complete an Electoral Roll Declaration Form.
As a business user, you need to nominate an approved GSP and enter into an agreement with them to use their services.
We cannot recommend a GSP to you. If you have questions about the process of nominating a GSP, please contact us at ivs.manager@ag.gov.au.
Once you have entered into an agreement with your GSP, you need to complete the DVS Online Registration Form.
If you can’t use this online form, you can download a paper-based application form. Email your completed paper-based application to ivs.manager@ag.gov.au. In the subject line of the email, please include ‘DVS Registration Application’.
Once you have submitted your application, you should receive a formal decision in 2 to 3 weeks. In this time, your GSP will also inform you if meet the criteria for access to the DVS.
If you have any questions about applying or need help filling out your application form, please contact us at ivs.manager@ag.gov.au.